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Terms & Conditions
The Terms & Conditions For loco.ie
a) All prices are exclusive of V.A.T. which is set, where applicable, at the rate ruling at the date of dispatch and charged @ 23%. You may find that some of our products are VAT exempt, such as foodstuffs or some books.
b) A carriage charge of €7.50 ex VAT is paid on all orders under €75 ex VAT
c) All claims for missing or damaged goods must be made within 24 hours of receipt. To assist in maintaining our customer goodwill we request that any queries concerning items that are damaged or missing should be brought to our attention as soon as is practicable.
d) Goods are warranted for twelve months against defect in material and workmanship.
Loco Office Supplies will endeavour to deliver customer orders in accordance with their requirements. However, there may be occasions when errors occur and Loco will rectify any confirmed and agreed shortfalls or errors, at their expense. This will be deemed as full and final settlement and no further compensation will be considered. Loco rely on the customer to provide correct size, quantity, and print details. Therefore, all orders should be confirmed via post, email or fax. Orders placed by telephone and not confirmed as above will be entirely at the customers risk. Loco are unable to take responsibility for non-confirmed incorrect orders. Goods must be returned in their original packaging and fit for immediate resale. If you have a change of mind and simply wish to return goods, please contact us within 10 days after receipt of goods. All items must returned in a resalable condition, in their original packaging and include all the relevant paperwork.
Some items are non returnable including Food & Beverage products. All relevant items contain details of this in their description.
Should you need to return items for any reason, please contact our helpline on + 353 1 685 2558 within 3 days of receipt of delivery.
Secure Credit Card Transactions
All of your transactions are protected by our secure server certificate which is an industry standard 128-BIT SSL certificate, this means all of your personal and credit card details are encrypted as they pass over the internet from your computer to our secure servers.
All of your personal information is stored securely at all times, we do not hold any credit card number on file.
Loco Office Supplies terms and conditions do not in any way affect your statutory rights as a consumer.
Title to the goods delivered remains the property of Loco Office Supplies until payment in full is received.
If you find the product you are looking for currently available from any other online retailer at a lower price, we will automatically credit your account for 100% of the price difference.
All claims must be entered within 10 days of purchase. Please note that you must provide the product code of the item and verification of the price.
This price guarantee does not apply to any special promotional offers, free products and must be for the exact product, quantity and quality of the item you purchased. The online retailer must be based in Ireland and all prices must be quoted in Euro.
Are Your Items In Stock?
Certain products are subject to availability and delays may sometimes occur that are outside our control. If your products are not immediately available, we will advise you of the delay and give you an estimated date of delivery. You can also choose to cancel the backorder if you would rather not wait. Please note that certain items, such as furniture and bespoke products, may require a slightly longer delivery time and you will be kept informed of an exact delivery date.
How Will Your Order Be Dispatched?
Direct to the address supplied, either by our own vehicle, An Post or a reputable national carrier. Our computer-linked warehouse holds most items in stock, although some goods are sent directly to you, by our suppliers. So don't worry if your order comes incomplete, the balance of goods will follow shortly.
Your Consignment Must Be Checked Upon Arrival For:
a) Correct number of parcels
b) Signs of parcel abuse
c) Correct content of parcels
Please note, if the outside of a package or parcel looks damaged, sign, but state damaged on the carriers receipt as an added safeguard.
We regret we cannot entertain claims for missing or damaged goods which have not been notified in writing within 3 days of the date of delivery, irrespective of whoever has signed for the goods, at the consignment delivery point. This is necessary due to the very short period of time we have to claim against carriers for damage in transit, therefore your co-operation is vital in your own interest.
Please remember that carriers deliver weekdays between 9.00am and 5.00pm. If premises are likely to be unmanned, you should include instructions to guarantee an authorised signature will be available upon delivery. Alternatively, arrange to have your goods delivered to your work address.
You Received Damaged, Incorrect Or Unwanted Goods. What Do You Do?
You must advise our Sales Office in writing within 24 hours of receipt of such goods. Details of our Delivery Note numbers are essential.
Will You Be Supplied With An Alternative Product?
Our policy is to supply the exact item you have ordered and short term delays will be endured in order that this policy is met. Longer term delays or discontinued lines usually result in an alternative of equal or better quality being submitted for your approval. You will be advised if this occurs, and under no obligation to accept the alternative offered.
Occasionally we issue promotional discount codes which will apply a discount to your order. Please note that these discounts are not applied to products which are flagged as discount exceptions. These products are generally catering, toner and special order products. These products are flagged during the checkout process.
We also occasionally offer free gift promotions. Loco Office Supplies reserve the right to substitute a free gift with a gift of the same or greater value.
If you need further clarification on any of the above Terms and Conditions, please email us at firstname.lastname@example.org or
Phone us on +353 1 685 2558 and we will be delighted to assist you.